FAQs
Emergencies.
Are you available 24/7?
Yes. The phone is answered by a person day and night, every day of the year, including bank holidays. See emergency plumber for what we handle.
How quickly can you attend?
It depends on the time of day and where our engineers are. When you call we tell you honestly when we can be there - and then we turn up when we said we would.
What counts as an emergency?
Anything that gets worse by the minute: burst pipes, uncontainable leaks, no water at all, an overflowing toilet in your only bathroom, or water near electrics. If in doubt, call - we will tell you.
What should I do before the engineer arrives?
If water is escaping, turn off the stopcock (usually under the kitchen sink) and switch off electrics near the water. Open cold taps to drain the system. Then leave the rest to us.
FAQs
Pricing.
How does a fixed quote on survey work?
Once we've surveyed the work, we'll explain what is required and provide a fixed quote before work starts. The price you agree is the price you pay.
Is the price agreed before work starts?
Yes - always. No work begins until you have accepted the quote.
Is there a call-out charge?
We explain any call-out charge when you book, before we attend - so there are no surprises on arrival.
Are out-of-hours rates different?
Out of hours costs the same as office hours.
FAQs
Coverage.
Which areas do you cover?
Northolt UB5 and surrounding West London areas - see the full list on our areas page.
Do you work outside Northolt?
Yes, every day. Northolt is our base; Greenford, Ealing, Harrow, Ruislip, Uxbridge, Hayes, Southall, Perivale and Hanwell are all regular patches.
How far do you travel?
Anywhere within a short drive of UB5. On the edge of the patch? Call and we will say straight away whether we can help.
FAQs
Services.
Do you handle gas boilers?
Yes - we repair, service and install boilers. Gas work is carried out by appropriately Gas Safe registered subcontractors where required. See heating services.
Can you unblock a drain the same visit?
Usually, yes - most blocked drains are cleared on the first visit. If the blockage points to a deeper fault we will show you what we found and quote the fix.
Do you do full bathroom refurbishments?
Yes - bathrooms are one of our biggest lines of work, from first-fix plumbing to final sealing.
Do you do electrical work?
Yes - electrical work is carried out by qualified electricians. See electric services for repairs, installations, fault finding and testing.
Do you install kitchen appliances?
Yes - washing machines, dishwashers, sinks and taps, including the plumbing and electrical connections. See kitchens.
Do you take on small odd jobs?
We do - see handyman services. One visit can cover several small jobs; it is often the most economical way to use us.
Do you work for landlords and agents?
Yes - we look after blocks of flats for letting agents and managing agents in Northolt, Harrow and Ealing. See commercial services.
Ready when you are
Let's get it sorted.
Tell us what you need and where you are. We'll contact you to confirm availability and arrange your visit. You'll receive a fixed quote on survey, before work starts.