01
The job
Take tenant-reported faults off the agent\u2019s desk: answer, attend, fix, report back.
02
What we found
The usual backlog - weeping valves, tired sealant, a stack that blocked on schedule and scattered compliance dates.
03
What we did
Direct tenant reporting set up, backlog cleared, the stack put on a preventive cycle, EICRs and servicing on one calendar.
04
The result
Fewer emergencies each quarter, and an agent who stopped chasing.
Related service
Property maintenance →
Location
Harrow →
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Recent work
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